At Leyla Trend, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.
1. Eligibility for Returns
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Returns are accepted only if the product is defective, damaged, or not as described.
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Items must be returned in their original condition, unused, and with all tags and packaging intact.
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Return requests must be made within 7 days of receiving your order.
2. Non-Returnable Items
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Items that have been used, washed, or altered are not eligible for return.
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Accessories and intimate wear cannot be returned due to hygiene reasons.
3. Return Process
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To initiate a return, please contact our customer support team with your order details and reason for return.
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Once your request is approved, instructions will be provided for returning the item.
4. Refunds
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Since we operate on Cash on Delivery (COD), refunds will be issued through bank transfer, wallet transfer, or another agreed method.
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Refunds will be processed after the returned item has been inspected and approved.
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Processing time for refunds may take up to 7–10 business days after approval.
5. Exchanges
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Exchanges are available for eligible items, subject to product availability.
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If the replacement item is unavailable, a refund will be processed as per the policy.
6. Contact Us
For return or refund requests, please contact our support team at [email protected].